1. Where we ship from

All orders ship from our warehouse in Perris, California.

2. Where we ship to

We ship within the United States only. We do not ship internationally at this time.

3. Shipping rates

Shipping options and costs are shown at checkout before you pay. Free shipping applies to the continental United States. Orders going to Alaska, Hawaii, Puerto Rico, and U.S. military addresses (APO, FPO, and DPO) are not eligible for free shipping. Rates for those destinations are calculated at checkout.

4. Carriers

We ship primarily with UPS. Depending on package size and destination, we may use additional carrier partners.

5. Processing time

Most orders ship within 1 business day. Pre-order and backorder items are the exception, and any delay will be noted on the product page.

6. Estimated delivery times

These estimates are measured from the date your order ships, not the date you place it.

Delivery times are estimates and cannot be guaranteed. Carrier delays can happen.

7. Tracking

Once your order ships, we email your tracking information. Allow 24 to 48 hours for tracking to become active. If you can't find the email, check your spam or junk folder.

8. Bundle orders

If you purchase a tub and chiller together, the two units may ship in separate boxes and may arrive on different days. This is normal and does not mean anything is missing.

9. Address accuracy

Please double-check your shipping address at checkout. If an order is returned to us or needs rerouting because of an incorrect or incomplete address, any additional shipping or rerouting fees may be your responsibility.

10. Lost or stolen packages

Once the carrier marks a package as delivered to the address you provided, we consider the order fulfilled. JUGRFIT is not responsible for packages that are lost or stolen after delivery has been confirmed.

If you believe your package was stolen or delivered to the wrong place, please:

• Confirm the shipping address you entered at checkout
• Check with neighbors and household members
• Contact the carrier directly
• File a police report if you suspect theft

We will cooperate with carrier investigations wherever possible.